PrimeRoute Immigration Consulting Inc (“PrimeRoute”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through primerouteimmigration.com, why we collect it, and your choices. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the confidentiality duties that apply to Regulated Canadian Immigration Consultants.
1. What we collect
- Consultation booking form: full name, email, phone number, number of applicants, country applying from and to, visa or immigration category, preferred meeting platform, what you want to discuss, and your availability.
- Client portal: if you have an account, your username, email and the case notes we share with you.
- Payment details you send us: payment method, payer name, and reference or proof of payment, so we can confirm your consultation fee. We never ask for full card numbers by email or through this website.
- Technical data: a one-way scrambled (hashed) version of your IP address, used only to detect spam and abuse, plus standard server logs and cookies needed for the site to work and for secure login.
- Messages: anything you write to us by email, phone or WhatsApp.
2. Why we use it
- To book, schedule and deliver your consultation and confirm payment.
- To email you your case number, meeting link and updates.
- To provide immigration advice and services if you retain us.
- To keep the site secure and prevent duplicate or abusive submissions.
- To meet our legal and professional record-keeping duties.
We do not sell your personal information. We do not use it for advertising.
3. Who we share it with
Only with service providers who help us run the business, under confidentiality obligations: our website host, email delivery service, and the meeting platform you choose (for example Zoom, Google Meet or WhatsApp). If you retain us, we share information with immigration authorities such as IRCC only as needed for your application and with your consent. We may disclose information if required by law or by our regulator, the College of Immigration and Citizenship Consultants (CICC).
4. Where it is stored
Our providers may store data outside Canada, including in the United States or Europe, where it may be accessible under local laws.
5. How long we keep it
We retain personal information only for as long as necessary to provide our services, fulfill legal and regulatory obligations, resolve disputes, and maintain appropriate business records. Information is securely deleted or destroyed when it is no longer required.
6. Cookies
We use only essential cookies (secure login and site function). You can block cookies in your browser, but the client portal login will not work.
7. Your rights
You may ask to see, correct or delete the personal information we hold about you, or withdraw consent, by emailing info@primerouteimmigration.com. We will respond within 30 days. Some records must be kept by law or professional rules; we will tell you if that applies.
8. Security
We use access-controlled accounts, encrypted connections (HTTPS) and limited staff access. No online system is perfectly secure, so please do not email passport numbers or full documents until we give you a secure method.
9. Children
This website is not directed to people under 16. Applications that include minors are made by a parent or guardian.
10. Changes and complaints
We will post changes here with a new date. Questions or complaints: Privacy Officer, Nasir Khan, info@primerouteimmigration.com, Sault Ste. Marie, Ontario, Canada. You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.